How to Configure Audio & Video Settings for Webinar Broadcasts

WebinarNinja is a web-based application that works with any microphone and camera your web browser recognizes. Properly configuring your audio and video settings is crucial for delivering a smooth and professional webinar experience.

This help article will guide you through the setup process and provide troubleshooting tips to ensure your microphone and camera are ready for every broadcast.

In this article, you'll learn:

1. Setting Up Your Audio and Video Settings
2. Troubleshooting Common Audio and Video Issues

To Set Up Your Audio and Video Settings

Step 1: When you enter the webinar Studio for the first time, you'll be prompted to allow your browser to use your microphone and camera. Click Allow for both devices.

This is also where you can find and select your preferred devices when you have multiple microphones and cameras connected to your computer.

Step 2: To ensure that preferred devices are used for every webinar, this window will pop up each time you enter the studio.

Note: While in the webinar studio, you can open this window anytime by clicking the three dots below the webinar screen and selecting Video & Audio Settings.

Step 3: Check Microphone Settings:

• Observe the blue volume meter to ensure your microphone peaks at around 40-60%.
• Choose your preferred microphone from the drop-down menu.
• Use the toggle switch to mute/unmute your microphone.

• An audio sample will play when you click the Test button, to ensure performance.

Step 4: Check Camera Settings

• Check your camera with the preview window.
• Choose your preferred camera from the drop-down, if you have multiple devices.
• Use the toggle switch to disable the camera feed if needed.

• If you're having trouble starting a broadcast, click Reset Webinar.

• After making your selections, click Enter Studio to proceed to the webinar studio. If you reopen this window later by clicking the three dots below the webinar screen and selecting Video & Audio Settings, make sure to click Save Settings after making any changes.

To Troubleshoot Common Audio and Video Issues

If, for any reason, your mic and camera are not being detected, follow these steps:

Step 1: Verify Device Setup 

• Ensure your mic and camera are correctly set up on your computer.
• Test your microphone using your computer's settings.
• Take a photo or video using your computer’s native camera app or program.
• Use an online testing tool like onlinemictest.com to confirm functionality.

Step 2: Close Conflicting Applications:

• Close all apps or programs that might be using your mic and/or camera. Click the three dots below the webinar screen and select Video & Audio Settings.

• On the pop-up window that appears, click Reset Webinar.

• After the page reloads, click Enter Studio to reconnect.

Step 3: Check Browser Permissions:

•  Firefox:
  1. While in the webinar studio, click the (i) icon on the left side of the browser address bar. It should show whether the browser has access to your devices.
  2. Change the drop-down to "Allow" or "Always allow" to give permission.
  3. Reload the webinar studio.

• Chrome:
  1. While in the webinar studio, click the camera icon on the right side of the browser address bar. It should show whether the browser has access to your devices.
  2. Click the option “Always allow”
  3. Reload the webinar studio.

Note: On Chrome, you may need to completely remove permissions for WebinarNinja. This way, Chrome will once again ask for permission to use your devices the next time you enter the webinar studio. 

To Reset Permissions in Chrome:

1. Go to Chrome settings.

2. At the bottom, click Advanced.

3. Under Privacy and security, click Content settings.

4. Click Camera or Microphone.

5. Find WebinarNinja from the list of allowed sites and click the trash bin icon.

Step 4: Close all pages of your browser, then restart it.

Step 5: If the issue persists, try entering the webinar studio using a different browser or Incognito mode in Chrome, or Private Mode in Firefox.

Step 6: Restart your computer, then go back to the webinar studio to try again.

For further assistance, contact us through live chat at the bottom right of this page or send us an email at support@proprofs.com.