How to Check Your Connection Quality in WebinarNinja

Running a live webinar requires a stable internet connection to ensure smooth delivery. This help article will guide you through checking your connection quality in WebinarNinja, allowing you to identify and resolve any potential issues before your webinar starts.

Note: Whenever you enter the webinar studio prior to the webinar start time, the Configure Studio Settings window will pop up. Here you can test, enable, or disable different studio features.

Example

For instance, if you're about to host a webinar and notice buffering or delays during a test run, checking your connection quality can help you diagnose the issue and take necessary action.

Benefits:

Ensure High-Quality Streaming: Checking your connection quality helps prevent disruptions during your webinar, ensuring a smooth experience for your attendees.
Identify Potential Issues Early: By running a connection test, you can spot issues with your internet setup before going live, allowing you to make adjustments.
Optimize Webinar Performance: Understanding your connection quality enables you to make informed decisions about video resolution and other settings, ensuring optimal performance.

To Check Your Connection Quality

Step 1: Click the Test Connection Tab.

Step 2: Click Run Test to check your connection to our servers.

Ideal results:

Supported: Yes
Quality: Good or Excellent
Packet Loss: less than 0.5%
Bitrate: more than 30 KB for audio, more than 1000 KB for video
Supported Resolution: 1280x720 @ 30 fps

If the results differ from the ideal, you may experience impairments in audio or video quality. The video resolution adjusts according to the strength of your internet connection: from 640x480 @ 30 fps up to 1280x720 @ 30 fps.

Step 3: Click Start New Test or Enter Studio to proceed.

Step 4: To re-access the settings, click the Settings icon on the left side of the studio. The Studio Settings pop-up window will appear, allowing you to test your connection and adjust Video and Audio Advanced Settings.

For optimal performance, broadcast from a hard-wired device. If using Wi-Fi, ensure your signal is at 100% and stay as close to your router as possible.

For further assistance, contact us through live chat at the bottom right of this page or send us an email at support@proprofs.com.

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