Running a live webinar uses a great deal of internet bandwidth. Therefore, it's crucial to ensure a stable internet connection.
It is recommended that you broadcast from a hard-wired device, but if you can only connect through Wi-Fi, be sure that your signal is at 100% and be as close to your router as possible.
Note: Whenever you enter the webinar studio prior to the webinar start time, the Configure Studio Settings window will pop up. Here you can test, enable, or disable different studio features.
Step 1: Click the Test Connection Tab.
Step 2. Click Run Test to check your connection to our servers.
Quality: Good or Excellent
Packet Loss: less than 0.5%
Bitrate: more than 30 KB for audio, more than 1000 KB for video
Supported Resolution: 1280x720 @ 30 fps
Results other than the above may lead to some impairments in audio or video and some momentary disruptions.
The video resolution adjusts according to the strength of your internet connection: from 640x480 @ 30 fps up to 1280x720 @ 30 fps.
If desired, you can click Start New Test or Enter Studio.
Click the Settings icon on the left side of the studio to go back to your Studio Settings. The Studio Settings pop-up window will open, from which you can test your connection. You can also access and make changes to your Video and Audio Advanced Settings.
For further assistance, contact us through live chat at the bottom right of this page or send us an email at firstname.lastname@example.org.