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Understanding your webinar statistics is key to optimizing content and boosting engagement. This article explains how to access, analyze, and utilize the statistics to improve your webinar performance.
Example (Use Case):
Imagine hosting a webinar with high engagement but low conversions. By analyzing the webinar stats, you can identify drop-off points, refine your content, and improve future webinars.
Benefits:
In this article, you'll learn about:
Step 1: In the dashboard, click the graph icon on the left sidebar.
Step 2: Choose the webinar you want to check from the drop-down menu.
From here, you can get:
View the unique number of visits to your registration page, along with the counts of registrants, attendees, and replay attendees.
This section provides a snapshot of your webinar's sign-up rates, show-up rates, and replay show-up rates.
Click the Engagement tab to view detailed metrics on how many attendees participated in your webinar, watched the replay, joined the chat, and more. You can easily see the list of registrants for each action by clicking on the corresponding numbers.
View the complete list of your registrants and attendees here, including their names, email addresses, registration dates, and whether they joined your webinar. You can also see any additional information they provided through the form you created.
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You can deregister any participant from your webinar by selecting the option on the far right of each registrant's details. If you add custom fields to your registration form, you'll see that information here as well.
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View all chat messages and attendee questions in this section. Switch between the Open and Answered tabs to manage incoming questions and review those that have already been addressed during the webinar.
Find your poll results displayed to the right of the Chat and Questions section. This area provides a clear summary of how your audience responded to each poll question, allowing you to quickly gauge their preferences and opinions.
View the list of registrants and attendees for your webinar and download the list as a CSV file.
Step 1: For automated webinars, you need to select the specific session from the dropdown menu to view its individual statistics.
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Step 2: Scroll down to the Registrants and Attendees section. Here, you can view the email addresses of all your registrants. The 'Joined' column shows the date and time when a registrant logged into your webinar (with 'N/A' for those who did not join). You'll also see details about how long each attendee stayed on the webinar and how long they watched the replay.
You can easily deregister unwanted registrants by clicking on the deregister icon next to their name in the list.
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Step 5: Click Export to CSV to download the data of your registrants.
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Note: After exporting, open the CSV file in a spreadsheet application to view your data. You can easily identify registrants who attended the webinar by sorting the 'Joined Session' column. Those who attended will be marked with a "Y," while those who did not will have an "N."
The file also includes the 'Session Join Date' and 'Session Join Time' columns, which show when attendees joined the webinar. Additionally, the CSV file contains details on each attendee's watch time (found in the 'Session Duration' column) and replay watch time (in the 'Replay Duration' column), helping you analyze their engagement in detail.
For further assistance, contact us through live chat at the bottom right of this page or send us an email at support@proprofs.com.