››

How to Manage and Customize Course Email Notifications

Customize the email notifications sent to students upon registering for a course.

Note: Course attendees will receive two email notifications upon registering for a course: a registration confirmation email and another email containing comprehensive details about the course, such as the dates and times of each session.

Example

Imagine you want to add a welcome note and a list of resources to the registration confirmation email your students receive. This guide will show you how to personalize these emails to enhance engagement and provide valuable information right from the start.

Benefits

Increased Engagement: Personalized emails create a more engaging experience by directly addressing the recipient’s interests and needs.
Better Information Dissemination: Custom notifications ensure that all relevant course details are communicated clearly and effectively, reducing confusion and helping students prepare for what's ahead.
Flexibility and Control: You can adjust the tone, content, and timing of your communications to better reflect the unique style and requirements of your courses.

Default Email Sequence

Upon registration, attendees are automatically sent two key email notifications:

Course Registration Confirmation: sent immediately after registration

2. Course Information: sent immediately after registration.

Sessions Email Notifications

Throughout the course duration, several automated emails are dispatched to keep attendees informed:

Your Session Is Starting Now: Sent 5 minutes before the beginning of a session.
Your Session Is Today: Dispatched at 8:00 AM on the day of the session or 3 hours before the session starts if it begins earlier than 8:00 AM.
Thanks for Attending: Sent 2 hours after a session ends, targeting attendees who were present.
You Missed It: Also sent 2 hours post-session, but to those who did not attend.

Getting Started with the Email Editor

Step 1: Find the course for which you want to edit email notifications in My Courses then click Manage Course to the right of the course title.

Step 2: Click Email Notifications. This is where you can find and edit the registration confirmation email for the entire course.

Editing Email Notifications

From here, you'll find the email notifications for the course.

Click View Email beside the Course Registration Confirmation to see more details.

Here's the email template :

Note: This Course Registration Confirmation email is automatically sent to all registrants and cannot be edited or disabled as it contains vital information necessary for the students to access their accounts and attend the course sessions.

Editing Session Notification Emails

Step 1: Click Edit Email next to the notification you wish to change.

Step 2: Update the subject and message body as needed. Remember, only plain text formatting is supported.

Note: Images and HTML codes are not supported. Only plain text formatting is supported.

Step 3: Use any of the tags on the right to automatically populate the email with course details. Click on a tag to add it to your email content.

Step 4: If you want, you can disable this email and prevent it from sending by clicking the Send this email notification toggle.

Or save this email as default for all future courses of the same type by clicking the Save this content for use in future courses toggle.

Step 5: You can also send a test email to yourself to see how it looks like. Click the Send Test Email button and it will be sent to your account email address.

Note: The course link from a test email is a dummy link. In the actual email, your students will receive their unique course link.

Step 6: When you're done, click Save.

Reset Email Notifications to Default

Step 1: From the email editor, click Reset to default below the email subject or/and below the message body.

When you're done, click Save.

This action will remove all your saved changes and will reset the email notification to the original content.

Note: These changes will apply to all future courses.

For further assistance, contact us at support@proprofs.com.