In this article:


To get to Statistics, click the graph icon on the left sidebar.

...then choose the webinar you want to check from the drop-down menu.

You can also find the webinar in My Webinars. Click Options to the right of your webinar, then click View Statistics.


Quick Stats

Here you'll see the number of unique visits to your registration page*, registrants, attendees, and replay attendees.

*This counts visits only to registration pages WebinarNinja provides, not external pages in which you've embedded our registration form.


Conversion and Engagement

Conversion Rates

Here you'll see a snapshot of sign up rates, show up rates, and replay show up rates.

You'll also find a graph, and the option to display and compare unique visits, registrants, attendees, and replay attendees.

Engagement

Click the Engagement tab to see how many attended your webinar, watched the replay, participated in chat, and more. You can click on the numbers to see the list of registrants who took each action.

Watch time

To view the watch time of each attendee, click the number above "attended webinar". Here, you will see the minutes attended of each attendees.

View replay attendees and replay watch time

To view the replay attendees and replay watch time, click the number above "attended replay". Here, you will see the registrants who watched the replay and the duration that they watched it.

Below that is a graph to compare attendance with chat participation, attendance with replay attendance, and more. Explore the options to get the insights you need.


Registrants and Attendees

See the list of all your registrants and attendees here, with their name and email address, along with the date they registered for, if they joined your webinar and the additional field on the form you created.

To the far right of each registrant is the option to deregister them from your webinar.

If you customized your registration form with additional info, you will also find it here.

You also have the control to filter the information you want to show on this page. Just click the drop-down box and check/uncheck the info to show/filter.


Chat and Questions

See all chat messages here, both public and private.

Click the Questions tab to find all open and answered questions.


Polls

To the right of Chat and Questions, you'll see your poll results.


Check and download webinar registrations

View the list of registrants and attendees for your webinar and download the list as a CSV file

Step 1: Click My Webinars on the left menu and look for the webinar for which you want information.

Step 2: Click Options to the right of it, then click View Statistics from the dropdown.

Step 3: On the next page, you'll find the statistics for your webinar.

For automated webinars, you will need to choose from a dropdown to view the statistics for each individual webinar.

Step 4: Scroll to Registrants and attendees. Here, you'll see all the email addresses of your registrants. The dates under the 'Joined' column indicates when a registrant logged into your webinar (N/A for those who did not). You will also see how long the attendee stayed on the webinar and how long they watched the replay.

You will have the option to deregister unwanted registrants by clicking the deregister icon.

Step 5: Click Export To CSV to download the data of your registrants.

Note: After exporting, you can sort the list to separate those who joined your webinar from those who did not. To do this, open the CSV file with a spreadsheet app then sort the 'Joined' column. Those who attended the webinar will be shown with a date and time under the 'Joined' column.

The downloaded CSV file also includes the Watch Time and Replay Watch Time of each attendee.


Check and export webinar chat logs

The chat log stores every discussion held during your webinar for reference. You can export these conversations as a file.

Statistics become available within an hour after your webinar ends.

Step 1: Click Statistics on the left menu.

Step 2: Click Options to the right of it, then click View Statistics from the dropdown.

For automated and series webinars, you will need to choose from a dropdown to view the statistics for each individual webinar.

Step 3: Scroll down to the Chat and Questions section the click the Chat tab. This displays the entire thread of discussion on the webinar. To download the data as a .csv file, click Export to CSV.


Check and export questions from a webinar

In the Questions area, your attendees can submit questions for you to answer on the webinar, as well as review those questions later.

This is a more organized alternative to simply asking in the chat window. With this feature, questions are listed individually, along with your specific answers via video, comment, or email. This ensures that no question is missed or goes unanswered.

For information on using the Questions area during a live webinar, click here. Here is another guide for automated webinars.

To review and export the questions, follow these steps:

Step 1: Click My Webinars on the left then click Past Webinars where you can see all of your previously run webinars.

Step 2: Look for the webinar for which you want to review questions. Click Options to the right of the webinar, then click View Statistics.

Note: For webinar series, you will be looking at questions for each webinar rather than for all webinars. Choose an individual webinar to see them.

Step 3: Scroll down the page to Chat and Questions then click the Questions tab where you can see all of the questions posted on the webinar.

Step 5: Click Export to CSV to download the data as a .csv file.


Check and export poll results from a webinar

Polls help you engage more effectively with your audience and pinpoint ways you can improve attendees' experience. With polls, you can gather specific information that will help you improve your presentation, your product or service, and your brand.

For instructions on how to use the Polls feature during a webinar, click here.

To review the results of a poll, take the following steps:

Step 1: Click My Webinars on the left and click Past Webinars, where you can see all of your previously run webinars.

Step 2: Look for the webinar for which you want to review polls. Click Options to the right of the webinar, then click View Statistics.

Note: For automated and webinar series, you will be looking at polls for each webinar rather than for all webinars. Choose an individual webinar to see them.

Step 3: Scroll down the page to Poll Results, where the polls you created on the webinar are shown with their results. Click Export to CSV to download all of poll the results as a .csv file.


For further assistance, contact us through live chat at the bottom right of this page or send us an email at support@webinarninja.com.


Tags: analytics, reporting

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