How to Cancel Your Subscription

We’re sorry to see you go—but we’re here for you every step of the way.

Need Help Before You Cancel?

Sometimes a quick fix, plan change, or chat with our team can make all the difference.
Whether it’s a billing issue, missing feature, or something’s just not working right—we’d love the chance to help.

Reach out to our friendly team 24/7 via:

• Billing questions: billing@proprofs.com

• Technical support: support@proprofs.com

• Live chat: Available anytime from your account dashboard or any page on our website including this one.

• Phone support: Call us at (855) 776-7763 (Toll-Free, US & Canada)
   

Your feedback helps us improve, and we’d be grateful for the opportunity to make things right.

Still Want to Cancel?

We understand—and make it easy. Only account owners can cancel, to keep your data safe.

Here’s how:

1. Go to Account Settings > Pricing Plan

2. Scroll to the bottom and click WebinarNinja Subscription

3. Follow the on-screen prompts to confirm your cancellation.

What Happens After You Cancel?

• Your account stays active until your current billing period ends

• After that, access will be removed

• Be sure to back up any important data beforehand

About Refunds

We don’t offer refunds or partial credits for unused time, but rest assured:

• You’ll keep access until the end of your billing cycle

• You won’t be charged again after cancellation

• If you come back later, we’ll be happy to help you start fresh 

Questions? We’re Always Here to Help.

Whatever you need, just reach out—we’ve got you 

• Billing questions: billing@proprofs.com

• Technical support: support@proprofs.com

• Live chat: Available anytime from any page on our website, including the one you’re reading right now, or from your account dashboard

• Phone Support: Call us at (855) 776-7763 (Toll-Free, US & Canada)