Due to recent Facebook Pixel updates, Facebook ads that lead directly to default WebinarNinja registration pages may no longer be effective.
You will now be required to verify your own domain. This is not possible with our registration pages because they are under our domain.
Rest assured, we are currently working on a solution.
In the meantime, here's what you can do:
Create two landing pages on your website under a domain you own. One will be your registration page and the other will be the "thank you" page.
In your WebinarNinja account, create an on-site registration form for your webinar then embed it on your website.
Install a Facebook Pixel to your custom registration and "thank you" page.
Place a Facebook Pixel on your registration and “thank you” pages to track how well your Facebook ad converts clicks into registrants.
All you need is your Facebook Pixel ID, and we’ll place the pixel code on your registration and “thank you” pages for you.
This option is available for Pro, Plus, Power, and Business accounts. See all of our plans here.
Tracking Conversions with the Pixel
The Pixel on both the registration and “thank you” pages measures standard “PageView” events. This cannot be changed.
To track “PageView” events on the “thank you” page and measure it as conversion or registration, you will need to create custom conversions. These are created entirely in Facebook Events Manager. Refer to this guide to learn how.
The “thank you” page URL changes with each registrant for a webinar. Instead of defining custom conversions with complete URLs, you should use partial URLs or unique keywords in the “thank you” page URL of your webinar.
The keyword to define your custom conversion with should be the webinar ID, found in My Webinars right above the webinar title. But since the registration page URL also contains the same webinar ID, you will need to add another rule to exclude “PageView” events from the registration page.
To define custom conversions:
1. Select URL from the dropdown under Rules, then select contains.
2. Add the webinar ID to the keywords field.
3. Click the + sign to add another rule. This time, select doesn’t contain.
4. Add “register” to the keywords field to ignore events on the registration page.
Note: For Automated and Series webinars, the webinar ID applies to the entire webinar with all of its webinar sessions which will measure conversion as a whole.
Optional: To track events for each individual session in an Automated webinar, define individual custom conversions with the corresponding session ID, found after clicking Show All to the right of the webinar title in My Webinars.
Once tracked, custom conversions can be used to optimize your ad campaigns, to define custom audiences, and to further refine custom audiences that rely on standard or custom events.
Adding the Pixel ID to your account
If you don’t already have a pixel, see this guide.
Step 1: Go to Events Manager in your Facebook account. From there, copy your Pixel ID.
Step 2: Go to My Webinars in your WebinarNinja account and find the webinar for which you want to track conversions. Click Options, then click Webinar Settings.
Step 3: Scroll down the page to where it says "Enable Facebook Ad Tracking," and place your Pixel ID in the space provided.
Optional: You can enable ad tracking by default for all of your upcoming webinars by clicking the checkbox for "Use these settings as default for all new webinars" at the bottom of the page"
Step 4: Click Save Changes.
Once done, WebinarNinja automatically adds the Pixel code to the registration and “thank you” pages of your webinar.
Testing the Pixel
Facebook Test Events tool
Step 1: Click the Test Events tab in your Events Manager.
Step 2: Open your registration page in another tab. A “PageView” event will appear in Test Events within 30 seconds. This means the pixel is active on the registration page.
Step 3: Register for the webinar to check the Pixel on your "thank you" page. You will need to log out of your WebinarNinja account first. Another “PageView” event will appear in Test Events within 30 seconds. This means the pixel is also active on the “thank you” page.
Note: You will need to disable any ad blockers in the registration and "thank you" pages for the Test Event tool to work properly.
Learn more about the tool here.
Facebook Pixel Helper, Chrome extension
Step 1: Follow the instructions on the Chrome store to install the extension to your browser. Once the Pixel Helper is installed a small </> icon will appear in your extensions bar.
Step 2: Open your registration page in another tab. The </> icon will turn blue, and alert you that one or more pixels is found.
Step 3: Register for the webinar to check the Pixel on your “thank you” page. You will need to log out of your WebinarNinja account first. The </> icon should still appear blue and say there is one or more pixels found.
Learn more about the Facebook Pixel Helper here.
For further assistance, contact us through live chat at the bottom right of this page or send us an email at email@example.com.