How to Attend a Webinar
You can use any browser that is up-to-date to join and watch a webinar on your smartphone or computer. No downloads are needed!
Supported Browsers:
Desktop and laptop computers:
-
Chrome
-
Firefox
-
Edge, version 79 and up
-
Safari, version 13 and up*
Mobile devices:
-
Chrome for Android
-
Firefox for Android
-
Safari for iOS
To log into a webinar
After registering for a webinar, you'll receive a confirmation email and additional reminders as the webinar approaches. Open any email from the webinar host, and you'll find a webinar link.
Click the webinar link and you'll be taken to the countdown page of the webinar if the webinar hasn't started yet.
You can enter the studio as early as 10 minutes before the webinar start time. This is when the button to actually join the webinar will become available.
The Webinar Page
Once logged in, you will see the webinar screen and Chat area on the side.
You can send a private message to the host of the webinar and have them message you back by clicking on the host avatar.
Hover your mouse over your chat message and click the ellipsis(three dots) on the side to edit, remove or convert your message to a question.
Ask questions in the Questions area to avoid them being lost in the general chat.
If applicable, respond to Polls in the 3rd tab on the right.
See if there are any Offers in the next tab.
Check out Handouts the host may have provided in the last tab to the right.
If enabled by the host, you can ask to become a Presenter by clicking the + sign in the Chat area and clicking Ask to become a Presenter. Presenters can share their webcam, mic, and screen with the rest of the audience.
Attending on mobile
Attendees can join and view the webinar on their iPhones, Android, tablets, or iPad.
Note: Due to a restriction on mobile browsers, pre-recorded webinars, as well as videos in live webinars, may not auto-play. Attendees on mobile devices must tap on the videos to manually play them, as soon as the host brings them up onscreen.
Click the webinar link from the confirmation email or from any of the email reminders from the host.
Depending on your device settings you will be prompted to choose the browser to open the link with. We recommend Safari for iOS devices and Google Chrome for Android devices.
You can enter the studio as early as 10 minutes before the webinar start time. This is when the button to actually join the webinar will become available. Click Join Webinar.
View the webinar in portrait mode. You will see the webinar screen on top and the Chat, Questions, Polls, and Handouts area below.
When entering the webinar page using a mobile device, you will be prompted to unmute the page to hear audio from the webinar.
The chats are public and can be seen by all attendees. You can send a private message to the host of the webinar and have them message you back by clicking on the host avatar.
Ask questions in the Questions area to avoid them being lost in the general chat.
If applicable, respond to Polls in the 3rd tab below the webinar screen.
See if there are any Offers in the next tab.
Check out Handouts the host may have provided in the last tab.
If enabled by the host, you can ask to become a Presenter by clicking the + sign in the Chat area and clicking Ask to become a Presenter. Presenters can share their webcam and mic with the rest of the audience.
You can also click on the + sign in the Chat area to ask a question which will appear on the Questions tab.
The webinar host can stream multiple screens during a live webinar. This can be a screen share, slides, a video, or presenters. Multiple streams can be seen on a computer at the same time but mobile devices will only show one screen that is being highlighted by the host.
To scroll through each screen, click the arrows at the sides.
If you experience interruption, just click Reconnect at the top for a quick fix.
For further assistance, contact us through live chat at the bottom right of this page or send us an email at support@proprofs.com.