WebinarNinja is a browser-based platform. It is functional on any desktop or a laptop computer as long as one uses a browser that is up-to-date. A webinar host should use a computer to run a webinar- not a mobile device.
We recommend the following browsers:
When it comes to screenshare, Chrome and Firefox can be used but not Safari. A Chrome extension is required to share your screen while Firefox only needs permission. On the other hand, Safari doesn't currently support our screenshare functionality. See Share Your Screen to learn more.
Be sure that your camera and microphone are both set up. See these help articles for Chrome, Firefox, and Safari. When you enter the webinar studio for the first time, your browser may ask you for permission to allow WebinarNinja to access your camera and microphone.
Ensure a strong and stable internet connection since you will be broadcasting live. We recommend at least 3 MBPS of upload speed to run a webinar. The faster your internet connection is, the better the webinar quality will be. It is recommended that you go wired, but if you can only connect through Wi-Fi, be sure that your signal is at a 100% and be as close to your router as possible.
Close any program running on your computer that you do not need for your webinar. You will want to avoid them from consuming bandwidth as broadcasting live can be demanding to your internet connection.
Allow popups to run on your browser with WebinarNinja. Here are guides for Chrome and for Firefox. If you have a 3rd-party ad or popup blocker, you may want to check its support site to whitelist a certain website- in this case, WebinarNinja.
You may want to create and run a separate webinar for testing with or without an attendee. This allows you to practice and familiarize yourself with the webinar studio.
As for your webinar attendees, we recommend using their desktop or laptop computer for a full experience. They are still able to use their mobile device to log into your webinar, making sure that it's up-to-date. There is no need to download or install an app.
Also, their mobile device may block any pre-recorded video played on the webinar. However, they may still see and hear you, as well as your slide presentation or shared screen if any. Here's our help article on using mobile devices.
Should any of your attendees have any troubles seeing or hearing you on the webinar, have them see this guide.
For further assistance, contact us through live chat at the bottom right of this page or send us an email at firstname.lastname@example.org.