Live webinar broadcast may get interrupted just like any other live video streaming online. Here are some of the most common problems and their possible solution.

Note: WebinarNinja is a browser-based platform. Attendees do not need to download anything to join the webinar. 

Can't hear the webinar.

You can view the webinar but there is no audio.

  • If your browser is muted, you will get a pop up message that the page is muted. just click the unmute button to enable the audio.
  • Depending on your browser and settings, the audio may not work after clicking unmute. Just look for the audio icon along the address bar or and enable your audio.

       If you did not get this pop up, please proceed to the next bullet.

  • Check your device's volume levels. You might need to turn your volume control up.
  • Check your speakers or headphones connections. Unplug and reconnect your audio devices from your computer or mobile phone.
  • Log out and log back in. Exit from the browser then log back in using the webinar link from the email notifications sent by the host.
  • Open the webinar link using another browser. We recommend Google Chrome for best experience but you can use any other up-to-date browsers like Firefox and Safari. 
  • Check your internet connection. Live video broadcast uses large internet bandwidth. We recommend a wired connection but Wi-Fi is good as long as your signal is at 100%. If you are in a shared network make sure that no one is currently downloading, streaming videos or playing online games while you are watching a live webinar.
  • Join the webinar using other devices. The problem can be an outdated OS, especially on mobile devices. It is best to attend the webinar from a computer to optimize viewing although WebinarNinja works natively on mobile phones.
  • Check sound settings for Mac and Windows 10.

Can't view the webinar.

The page keeps on loading. You are getting a white or black screen.

  • Log out and log back in. Exit from the browser then log back in using the webinar link from the email notifications sent by the host.
  • Clear your browser history and cookies. Please check the links below.
  • Open the webinar link using another browser. We recommend Google Chrome for best experience but you can use any other up-to-date browsers like Firefox and Safari. 
  • Check your internet connection. Live video broadcast uses large internet bandwidth. We recommend a wired connection but Wi-Fi is good as long as your signal is at 100%. If you are in a shared network make sure that no one is currently downloading, streaming videos or playing online games while you are watching a live webinar.
  • Join the webinar using other devices. The problem can be an outdated OS, especially on mobile devices. It is best to attend the webinar from a computer to optimize viewing although WebinarNinja works natively on mobile phones.

Here's some helpful links:

Clear your browsing history and cookies

       For Google Chrome
       For Firefox
       For Safari on Mac
       For Safari on your iPhone or iPad

Updating your Browser

       For Google Chrome
       For Firefox
       For Safari


For further assistance, contact us through live chat at the bottom right of this page or send us an email at
support@webinarninja.com.

       

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